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Having Difficulties creating a username and password
or re setting your password?

We have listed below the reasons why you may not be able to create a username and password;

1) You have gained your qualification or updated your membership with PADI Asia Pacific today and have attempted to create a username / password on our site on the same day. In these circumstances, please note it can take 24 - 48 hours for the V-Insurance Group website to recognise your PADI number.

Solution: Please either return to our site in the next few days or if you require immediate insurance coverage, please contact the V-Insurance Group office, ph: +61 2 8599 8660 or padi@vinsurancegroup.com

2) You have recently transferred to PADI Asia Pacific from another Country / PADI region. In these circumstances, it can take between 3 - 4 days for the V Insurance Group website to recognise your PADI number.

Solution: Please either return to our site in the next few days or if you require immediate insurance coverage, please contact the V-Insurance Group office, ph: +61 2 8599 8660 or padi@vinsurancegroup.com

3) You have previously created a username / password using the same email Please note that an email address can only be registered with our site once and the same email cannot be assigned to duplicate users.

Solution: Please attempt to create a login again using a different email address

4) You are not a PADI Professional (i.e an Assistant Instructor, Divemaster or Instructor) Please note that you must be a PADI Asia Pacific professional in order to gain access to our website

Password Recovery Issues - Have you recently changed your email?

If you have changed your email since you originally created your login credentials with our website, you will need to provide your updated email address to the V Insurance Group office. If you don't update your email address, the retrieve username and password functionality will not work as the site will be sending the details to your old email address. Please either email or phone the V-Insurance Group office if this applies to you ph: +61 2 8599 8660 or padi@vinsurancegroup.com



ABOUT SSL CERTIFICATES

Benefits of applying online

The benefit of applying on line is that PADI Asia Pacific are notified that you have effected insurance within 24-48 hours and you are placed into PADI teaching / active status. When applying online you also have the option of viewing / printing your certificate of insurance at any time by logging in securely.
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